Thank you for choosing our services. This Refund Policy explains when and how refunds are issued for payments made for our service bookings.

By booking a service with us, you agree to the terms below.

1. Eligibility for Refunds

Refunds are provided under the following situations:

1.1 Refund Before Service Confirmation

• If you cancel a booking before the service is confirmed,
  → You will receive a full refund.

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1.2 Refund After Service Confirmation but Before Technician Arrival

• If you cancel after service confirmation,
  → Refund will be issued after deducting applicable visit or processing charges, if any.

1.3 Refund After Technician Arrival

• Once the technician reaches your location:
  → Visit charges are non-refundable, even if the service is not taken.

1.4 Refund for Prepaid Services

• If a prepaid service cannot be provided by our team due to internal reasons (technician unavailability, technical issue, etc.),
  → A full refund will be processed or you may choose to reschedule.

1.5 No Refund on Completed Services

• After the service has been completed,
  → No refund will be provided, unless there is a proven service defect (see Section 3).

2. Situations Where Refunds Are Not Provided

No refund will be issued if:

• Incorrect service request was made by the customer

• Customer denies service on arrival

• Customer is unreachable or unavailable at the service location

• Customer provides wrong address or information

• Safety concerns prevent service execution

• Customer violates Terms & Conditions

3. Service Quality Issue Refunds

If you face any issue with the completed service:

• You must report it within 24 hours of service completion.

• Our team will investigate the issue and try to resolve it by:
  ✓ Revisit
  ✓ Repair/rework
  ✓ Replacement of defective workmanship (if applicable)

Refunds for quality issues will be provided only if repair/rework is not possible.

4. Refund Processing Time

If eligible, your refund will be processed within:

• 5–7 business days for online payments

• The amount will be refunded through the original payment method used during booking.

Processing time may vary depending on your bank or payment gateway.

5. Mode of Refund

Refunds will be issued only through:

• The original payment method (UPI, bank transfer, wallet, card, etc.)

We do not offer refunds in cash.

6. Contact for Refund Requests

If you want to request a refund or report a service issue, please contact us:

Owner / Contact Person:
Hitesh Mistry / Manav Mistry

Mobile Numbers:
+91 99134 22211 | +91 95375 22211

WhatsApp Number:
+91 99786 22211

Email:
Sarvarthkalyanfoundation5@gmail.com

Business Address:
Sarvarth Kalyan Foundation,
Hitesh Furniture Building,
Opp. Raj Party Plot,
Near Indira Gandhi Statue,
Lambhvel Road, Anand, Gujarat – 388001